At Tarfug, our foremost commitment is to ensure the prompt delivery of your package within designated timeframes. To facilitate this, it’s imperative to provide accurate address details, including precise abbreviations, correct street numbers, building or apartment identifiers, and relevant route information if applicable. Please note that we cannot assume responsibility for any lost, misplaced, or erroneously delivered shipments resulting from inaccuracies in the address information provided during purchase.
Shipping Costs, Transit, and Handling Time:
- Order Handling Time: 5 – 7 business days (Monday to Friday)
- Order Transit Time: 7 – 10 business days (Monday to Friday)
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard, New York
- Shipping Cost: $6.95
- Sales Tax: None
Change of Address:
Once a package is en route, we are unable to alter the delivery address. If you need to modify the delivery location of your purchase, please contact us at [email protected] within 24 hours of placing your order.
Order Changes:
Once your order is confirmed, changes or cancellations cannot be accommodated. Should you wish to return a product, you must initiate the return process upon receiving the item.
Item Not Received:
If you’ve successfully placed an order but the tracking status indicates that it has not yet been delivered, please contact the carrier to locate your goods. While we have no control over shipments once they are dispatched by the carrier, if issues persist, contact us at [email protected], and we will endeavor to resolve the matter promptly.
Tracking Information:
Tracking information may not always be readily available due to technical issues. If you are unable to locate your item under such circumstances, please contact us at [email protected], and we will assist you in resolving the issue swiftly.
Parcels Damaged In Transit:
If you discover that a shipment has been damaged in transit, kindly reject it from the courier and promptly contact our customer care team. If you were not present during delivery, please contact customer care for further instructions.